Refund & Cancellation Policy

Refunds and cancellations are handled in a way that protects users and maintains platform integrity. We aim to be transparent about eligibility, processing timelines, and dispute resolution. If mandatory local consumer laws grant additional rights, those rights apply.

You can cancel to stop future renewals:

• Via your 6chatting account billing under settings or
• Via the payment provider portal (Stripe/Flutterwave checkout management) where applicable.

Unless required by law, subscription fees are generally non-refundable once a billing period begins. However, we may provide refunds in specific circumstances described below, including billing errors and certain product failures.

Refunds may be approved in the following situations (subject to verification):

• Duplicate charge: you were charged twice for the same subscription period.
• Billing error: incorrect amount charged due to a confirmed system error.
• Unauthorized charge: evidence indicates your account/payment method was used without permission.
• Service failure: a verified outage or technical failure prevented access to paid features for a substantial time.
• Accidental purchase: limited cases where local law requires or where we approve as a courtesy (timing-sensitive).

Refunds are generally not provided for:

• Change of mind after significant use of the subscription period.
• Failure to cancel before a renewal date.
• Bank fees (FX conversion, overdraft, international transaction fees) charged by your bank/provider.
• Policy enforcement: account suspension/termination due to violations (see below).
• Misunderstanding features that were accurately described at checkout.

Refund requests should be made promptly. Delays can reduce eligibility and make verification difficult.

6chatting uses Stripe and Flutterwave to process payments. Refunds, reversals, and dispute workflows follow payment processor and card network rules.

• Refund method: refunds generally return to the original payment method.
• Processor limits: some methods (e.g., certain local transfer rails) may not support standard refunds.
• Verification: processors may require additional checks to prevent fraud.

Unless required by law, we typically do not prorate partial billing periods. However, we may provide partial refunds or service credits in limited cases such as verified extended service outages.

A chargeback is filed through your bank/payment provider. Chargebacks can trigger temporary restrictions while we investigate and respond to the processor (Stripe/Flutterwave).

• Contact us first: email [email protected] to resolve billing issues quickly.
• Evidence: we may submit logs (account activity, IP/device signals, subscription status, receipts).
• Outcomes: if a chargeback is decided against us, we may restrict the account to prevent further loss.

We maintain refund integrity to protect legitimate customers. We may deny requests where we detect:

• False claims or forged documentation
• Repeated “accidental purchase” patterns
• Use of the service followed by immediate refund attempts without valid grounds
• Policy evasion (multiple accounts, identity misrepresentation)

Some regions grant additional consumer protections for digital services. Where those rights apply, we comply. Examples:

• EU/UK: certain withdrawal/cooling-off rules may apply unless the user expressly begins digital delivery.
• US: state consumer protection and auto-renewal transparency rules may apply.
• Other regions: local consumer and e-commerce laws may provide mandatory refund rights in specific scenarios.

Deleting your account may remove access immediately and can affect billing support and verification. If you need a billing investigation, contact support before deletion where possible.

For cancellations, refund requests, or billing disputes, contact: