Privacy Policy
This Privacy Policy explains how 6chatting (“we”, “our”, “us”) collects, uses, shares, and protects personal information when you use our website, mobile apps, and related services.
Overview
- Transparency: We explain what we collect and why, in plain language.
- Data minimization: We collect what we need to deliver and secure the service.
- Security: We use reasonable administrative, technical, and organizational safeguards.
- Control: You can request access, correction, deletion, and other rights depending on your location.
Scope & Definitions
This policy applies to the 6chatting website, mobile applications, and related services (collectively, the “Service”). If a separate notice applies to a specific feature, that notice will supplement this policy.
Key definitions
- Personal information: Data that identifies or can reasonably identify you.
- Processing: Any operation performed on data (collection, storage, use, disclosure, deletion).
- Controller/Business: Entity deciding how and why personal information is processed (varies by law).
- Processor/Service provider: Entity processing data on behalf of the controller.
Information We Collect
We may collect the following categories of information, depending on how you use the Service:
A. Account & profile
- Email address and authentication details
- Profile information you choose to provide
- Language preferences and settings
B. Usage & diagnostics
- Feature usage (screens, clicks, session activity)
- Crash logs, performance metrics, error diagnostics
- Support tickets and feedback you submit
C. Device & network
- IP address (approximate location derived from IP)
- Browser/app version, device identifiers (where permitted)
- Network and security signals (anti-fraud)
D. Communications content
- Messages you send/receive (to deliver messaging features)
- Audio for calls/voice translation (when you use those features)
- Metadata (timestamps, delivery status, participants)
E. Payments (subscriptions)
Payments are processed by third-party providers such as Stripe and Flutterwave. We do not store full card details. We may receive payment metadata like subscription status, transaction IDs, and billing confirmation.
For details, see Subscription & Billing.
How We Use Information
- Provide the Service: account creation, authentication, messaging, translation, calling features.
- Process subscriptions: billing status, invoicing support, fraud prevention.
- Safety & integrity: detect abuse, spam, and suspicious activity; enforce our policies.
- Improve performance: debug, optimize reliability, and enhance user experience.
- Communications: send essential notices (policy changes, security alerts, service updates).
- Legal compliance: meet lawful requests and obligations.
Legal Bases (Global)
Depending on your location, we rely on one or more legal bases to process personal information:
- Contract: to provide the Service you request (e.g., account, translation, messaging).
- Legitimate interests: security, fraud prevention, product improvement, and service reliability.
- Consent: where required (e.g., certain cookies, optional features, some marketing).
- Legal obligation: compliance with lawful requests and applicable regulations.
International Transfers
6chatting may process and store information in countries other than your own. When data is transferred internationally, we take steps designed to provide an appropriate level of protection, which may include contractual safeguards and security measures aligned with applicable law.
Children & Family Safety
We take children’s privacy seriously. The Service may be used by minors only where permitted and under applicable law, and, where required, with a parent or legal guardian’s involvement and consent.
COPPA-style note (United States)
If COPPA applies, we will request verifiable parental consent before collecting personal information from children under the age threshold defined by applicable law.
Security
We use reasonable security measures designed to protect personal information against unauthorized access, alteration, disclosure, or destruction. No method of transmission or storage is 100% secure.
- Access controls and authentication safeguards
- Monitoring and abuse prevention measures
- Encryption in transit where supported
- Least-privilege principles for internal access
Data Retention
We retain personal information only as long as necessary for the purposes described in this policy, including to: (a) provide the Service, (b) comply with legal obligations, (c) resolve disputes, and (d) enforce agreements.
Your Rights (All Countries)
Depending on your location, you may have rights relating to your personal information, including:
- Access: request a copy of your data.
- Correction: fix inaccurate or incomplete information.
- Deletion: request deletion, subject to legal exceptions.
- Portability: receive certain data in a portable format where applicable.
- Objection/Restriction: object to or restrict certain processing (GDPR/UK GDPR contexts).
- Opt-out: opt out of certain processing where required (e.g., CPRA-style “sale/sharing” definitions).
Your Choices & Controls
- Account settings: update profile and preferences where available.
- Device controls: manage permissions (microphone, notifications) via OS settings.
- Cookies: manage via browser settings; disable non-essential cookies where available.
- Communications: unsubscribe from marketing where offered; essential notices may still be sent.
Third-Party Services
The Service may integrate third-party services to operate features. These providers process data under contractual obligations and security standards suitable for their role.
- Payments: Stripe, Flutterwave (billing & subscription management).
- Infrastructure: hosting, storage, security and delivery providers.
- Customer support: tools for ticketing and communications (when used).
Changes to This Policy
We may update this Privacy Policy from time to time. We will post changes on this page and update the “Last updated” date. If changes are material, we may provide additional notice as required by law.
Contact
For privacy-related questions or requests (access, deletion, correction), contact us at:
Include “Privacy Request” in the subject and the email associated with your account.