Contact & Support Policy

The main way to contact 6chatting is by email:

Email: [email protected]

This channel is used for general support, account questions, feature issues, and policy-related inquiries.

If you believe a user, message, or translation violates our Safety or Acceptable Use policies, contact us immediately.

• Harassment, threats, or hate speech
• Fraud, impersonation, or scams
• Child exploitation or grooming (zero tolerance)
• Misuse of translation features causing harm

Include screenshots, message IDs, timestamps, and relevant context where possible.

Billing-related questions (subscriptions, refunds, failed payments, Stripe or Flutterwave transactions) should be clearly labeled.

• Use subject line: “Billing” or “Refund”
• Include transaction ID and billing date
• Include the email linked to your account

See also Subscription & Billing and Refund & Cancellation.

Requests relating to personal data (access, correction, deletion, or privacy questions) are handled in line with our Privacy Policy.

To help us verify your request, we may ask for confirmation of account ownership before acting on data-related requests.

Legal notices, court orders, or law-enforcement requests should be sent through the same official contact email with clear identification.

We review and respond to valid requests in accordance with applicable laws and our privacy and safety obligations.

We aim to review and respond to inquiries within a reasonable time, depending on complexity and urgency.

• Safety reports may be prioritized
• Billing and refund issues may require verification
• Complex legal or data requests may take longer

Submitting multiple duplicate requests may delay resolution.

We expect all communications with our team to be respectful. Abusive, threatening, or misleading messages may result in limited support or enforcement under our policies.